Reference

rp9 Privacy Policy for Your Account Data

Your account details, wallet records and device choices receive a clear explanation in the rp9 Privacy Policy.

Account clarityWallet recordsCookie choicesAccess requests
rp9 rp9 Privacy Policy for Your Account Data
CONTACT ROUTES

Need A Privacy Answer From rp9?

A privacy question should not require you to search through payment screens. We keep a direct route through the account support area, with a second path beside the cashier when your question concerns DANA, OVO, GoPay, QRIS or a receipt reference. If you cannot access your account, include the email or phone detail connected to it, but never send a password or full wallet credential.

Team online

Account support area

Use the support path after login to ask about collected account details, phone verification records, cookie choices or a correction request. We can match your message to the right account step without asking for your password.

Cashier-side assistance

For wallet privacy questions, mention the payment rail and reference shown beside the cashier. DANA, OVO, GoPay and QRIS records can then be checked without requesting your complete wallet PIN or banking credential.

Access recovery route

If login stalls, use the account access contact path and provide only safe identifying details. We may ask for a verification step before discussing stored data, helping prevent another person from receiving your account information.

SIX DATA PRACTICES

Six Data Practices Behind Your rp9 Account

Privacy work continues after account creation, especially when you switch between a mobile browser and desktop.

Account details

We use contact and verification details to create your account, confirm the person requesting access and respond to account questions. The same details help us connect a support request with the correct account record.

Wallet references

A DANA, OVO, GoPay or QRIS reference helps us identify a payment event, receipt status or cashier question. Bank transfer and virtual account records are handled for the same matching purpose.

Cookie controls

Cookies and similar browser signals can keep your session active and remember selected settings on mobile or desktop. You can adjust browser controls, though some account pages may require a working session cookie.

Activity records

We may connect lobby activity with an account record when needed for account support or security, including areas such as Boxing Betting, Aviator, Bingo and Fish Hunter. This helps us investigate a specific access question.

Retention checks

We keep account and payment records only for the operational, security and legal period that applies to the request. When a record is no longer needed, our handling process moves it toward removal or restricted storage.

Change requests

Ask us to correct, access or clarify your stored details through the support route. We may verify your identity first, then explain what can be changed and which payment or security records must remain.

Privacy Policy Questions You May Search

These answers focus on the questions you may have before creating an account from Indonesia. They cover the rp9 Privacy Policy, wallet references, phone verification, mobile browsing, account access and requests made through support, so you can choose the right path without sharing unnecessary credentials.

The rp9 Privacy Policy covers account details, phone verification, cookies, device signals, lobby activity, payment references and support requests. It also explains retention, access requests and handling that depends on local law.

Yes. The Privacy Policy explains that DANA and QRIS references may be stored to match a payment event, cashier status or receipt question. We do not need your wallet PIN for that matching process.

Phone verification helps connect account access to the person creating or recovering the account. It also gives support a safer way to check an identity request before discussing stored contact or payment details.

When you use a mobile browser or desktop, session cookies and limited browser signals may support login continuity and account security. The policy explains these uses without treating every device signal as a separate profile.

You can contact us through the account support route to request access, clarification or a correction. We may ask for identity checks, and some payment or security records may need to remain for the applicable period.

OVO and GoPay references can be used to connect a cashier event with your account and answer a receipt or status question. Share the visible reference only; do not send wallet passwords, PINs or full credentials.

Open the policy from your account area or contact support beside the cashier path when the question concerns wallet records. If you cannot log in, use the access recovery route and provide safe identifying details only.