Reference

rp9 Terms & Conditions for Your Account

rp9 Terms & Conditions set the rules for opening an account, using DANA, OVO, GoPay or QRIS, and entering the casino or sports lobby.

Account rulesWallet recordsPolicy accessLocal law
rp9 rp9 Terms & Conditions for Your Account
TERMS HELP DESK

Three Ways to Resolve Policy Questions

A clear contact path helps when a Terms & Conditions question affects your account or wallet status. Start with the support chat shown beside the account and cashier areas, and include the email or phone detail linked to your profile. You can also attach a payment receipt from DANA, QRIS, bank transfer or a virtual account so we can match the request to the correct record.

Team online

Account access

Use support chat when a Terms & Conditions question blocks login or phone verification. Share your account email or phone number, but never send your password or one-time security code.

Wallet status

For a DANA, OVO, GoPay or QRIS dispute, send the receipt reference and approximate time. We use those details to check whether the wallet record matches your account terms.

Policy changes

When you need clarification or want to request a correction, contact support through the channel displayed in your account. We can explain the applicable wording and record your request.

ACCOUNT SAFEGUARDS

How We Apply These Terms

We apply the Terms & Conditions through ordinary account checks rather than unclear steps. Your details, wallet references and support messages are handled for account operation, security and policy requests.

Data handling

We use account details to process access, phone verification, wallet matching and support replies. Provide only information that belongs to you, and contact us if a stored detail needs correction.

Cookie choices

Cookies can retain sign-in state and basic page preferences while you move from the account screen to the lobby. Your browser settings control cookie removal, though some account steps may need repeating.

Account security

Keep your password private and sign out on shared devices. If you notice an unfamiliar login or account change, contact support promptly so we can check the account record.

Record retention

We retain account, payment and support records for the operational period needed to check transactions, apply these terms and respond to account requests, subject to applicable local requirements.

Change requests

To request an update to your name, phone detail or other account record, use support chat and explain the correction. We may ask for verification before changing information tied to wallet activity.

Policy contact

Questions about Terms & Conditions should include the relevant section, account identifier and payment reference when applicable. This gives our support team enough context to answer without exposing your password.

Terms & Conditions Questions Answered

The answers below address the account, access, wallet and data points most often connected with our Terms & Conditions. Read them before opening an account, then check the current policy text shown on rp9 because wording can change when local requirements or operational steps change.

You can open the Terms & Conditions from the policy link connected with the account and cashier areas. Read the current version before completing phone verification or using DANA, OVO, GoPay or QRIS.

Yes. The terms explain the account details, phone verification and conduct requirements that apply before access. Eligibility depends on local law, so only continue where local law permits.

Yes. Contact support chat with the account detail that needs correction and explain why. We may request verification before changing information connected with wallet records or account access.

The Terms & Conditions require payment activity to match your account record. Keep each receipt, use your own wallet, and provide the reference if support needs to check a payment status.

Use the account recovery path shown on the sign-in screen, then contact support if the step does not work. Do not share your password or security code while asking about the terms.

Cookies may retain sign-in state and basic preferences while you move between account pages. Your browser can remove them, but clearing cookies may require you to repeat verification or sign-in.

Contact support through the channel displayed in your account and name the section or change date. Include your account identifier where needed, without sending a password, wallet PIN or security code.